School Connect - Customer Support

We are committed to provide best possible support to all users of our products - whether they have purchased our products - or are simply using a free/trial version. We believe that all support requests, feedback and comments are all equally important and assist us in improving our products and services, to the benefit of all clients

When requesting support via email, phone or ticket, it is important that you supply us with your product key (if any), description of the problem, software update version, windows version, error screenshot (if possible) and if relevant, your data backup file. Our Support is available in Following Order:

FAQs

To save your time, we've compiled a list of the most frequently asked questions about everything related to our software. Please click on the following link to reach FAQ:

Annual Support Cover

We have various packages starting as low as Rs. 6000/- per year. School Connect expert support team provides onsite support. Get peace of mind for a full year along with fast answers and how-to help directly from School Connect's support professionals. Use Expert Support to get the most out of the software you rely on. Stop wasting time trying to tackle problems alone. With unlimited calls and web case submissions, you'll get accurate answers fast, so you can get back to work.

Ticket Support

To get quick and efficient support, please open a support ticket for your problem by logging to your client area.

Email Support

To contact us through email. please use on following email addresses:

Primary:	support@iverticals.in
Secondary:	info@iverticals.in

Telephonic Support

We highly recommend support through tickets. Support telephone calls or emails are not encouraged. However, if a matter is urgent or you are not satisfied by the response received through ticket, you can call us on following phone number: +91-120 4100042
Open on Monday to Saturday (except holidays), between 9.30 AM to 6.30 PM IST

Remote Support

With Remote Support we can view, diagnose and rapidly solve your problems anywhere in the world without being there physically. Our Remote Support lets us instantly access and control a remote computer over the Internet, thereby providing instant solutions to you. For that you just need to download and install any remote access software either free version or paid version as per requirement.

Onsite Support

Our representatives are always ready to provide you instant support at your place. For this just call our customer support team/email us, and we will try to send our technical representative as soon as possible. Please note that onsite support is chargeable and depends on availability and at sole discretion of company.